Privacy Policy

Your personal information matters to us. Here's how we protect, use, and manage your data when you use janerilvaxo's smart budgeting services.

At janerilvaxo, we understand that managing your finances requires trust. When you share your financial information with us, you're placing confidence in our ability to keep that data secure while helping you achieve better budgeting outcomes.

This privacy policy explains how we collect, use, store, and protect your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.

Last updated: March 15, 2025

Information We Collect

Financial Information You Provide

When you create budgets and track expenses, we collect the financial data you choose to enter into our platform. This includes transaction amounts, expense categories, income figures, and spending patterns you manually input or import from connected accounts.

We also collect goal information you set, such as savings targets and budget limits, along with any notes or descriptions you add to transactions.

Account and Personal Details

To create your account, we need basic information like your email address, chosen password, and display name. If you contact our support team, we'll keep records of those conversations to help resolve your questions more effectively.

Email address and account credentials
Profile information you choose to provide
Communication preferences and settings
Support inquiries and feedback submissions

Technical Usage Data

Like most web services, we automatically collect certain technical information when you use janerilvaxo. This helps us maintain security, fix bugs, and improve our budgeting tools based on how people actually use them.

We track which features you use most, how long you spend in different sections, and what types of budget categories are most popular among our users.

How We Use Your Information

Providing Smart Budgeting Services

Your financial data powers the core functionality of janerilvaxo. We use this information to generate spending insights, create budget recommendations, and help you identify patterns in your financial habits.

Our algorithms analyze your spending categories and timing to suggest more realistic budget allocations and alert you to unusual transactions that might warrant attention.

Account Management and Security

We use your contact information to send important account updates, security notifications, and service announcements. This includes password reset emails, login alerts from new devices, and notifications about changes to your account settings.

Purpose Data Used Legal Basis
Budget calculations and insights Financial transactions, goals, categories Contract performance
Account security monitoring Login patterns, device information Legitimate interests
Customer support Contact details, support history Contract performance

Service Improvement and Development

We analyze usage patterns and user feedback to make janerilvaxo more helpful for managing personal finances. This might involve studying which budget categories are most difficult for users to stick to, or identifying features that could make expense tracking more efficient.

All analysis is conducted on aggregated, anonymized data that cannot be traced back to individual users.

Data Storage and Security

Where Your Data Lives

All user data is stored on secure servers located within Australia, ensuring compliance with local data sovereignty requirements. We use enterprise-grade cloud infrastructure with multiple layers of security controls and regular security audits.

Financial information is encrypted both in transit and at rest using industry-standard encryption protocols. We maintain separate database environments for production, testing, and development to prevent accidental data exposure.

Protection Measures

We employ bank-level security measures including end-to-end encryption, secure authentication systems, and continuous monitoring for suspicious activities. Our security team regularly reviews and updates our protection protocols to address emerging threats.

256-bit SSL encryption for all data transmission
Two-factor authentication options for account access
Regular automated backups with secure offsite storage
Intrusion detection and automated threat response
Staff security training and background checks

Data Retention Periods

We keep your financial data for as long as your account remains active, plus an additional three years after account closure to comply with Australian financial record-keeping requirements.

Support communications and technical logs are retained for two years, while anonymized usage analytics may be kept indefinitely to help improve our services for future users.

Your Privacy Rights

Access and Control

Under Australian privacy law, you have several important rights regarding your personal information. You can request a complete copy of all data we hold about you, ask us to correct inaccurate information, or request deletion of your account and associated data.

Most data access and management can be handled directly through your janerilvaxo account settings, where you can download your information, update details, or permanently delete your account.

Data Portability

If you decide to switch to a different budgeting service, you can export all your financial data in standard formats like CSV or PDF. This export includes all transaction records, budget categories, goals, and historical data you've entered.

The export process typically completes within 24 hours, and you'll receive a secure download link via email.

Complaint Resolution

If you have concerns about how we've handled your personal information, please contact our privacy officer first. We're committed to resolving privacy issues quickly and fairly.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) through their website at oaic.gov.au.

Third-Party Services and Data Sharing

Limited Service Providers

We work with a small number of trusted service providers who help us operate janerilvaxo securely and efficiently. These include our cloud hosting provider, email delivery service, and payment processor for subscription billing.

All service providers sign strict data processing agreements and are only permitted to access the minimum data necessary to perform their specific functions. They cannot use your data for their own purposes or share it with other parties.

No Data Sales or Marketing Sharing

We never sell your personal or financial information to third parties. We don't share your data with advertisers, marketing companies, or data brokers. Your budgeting information stays within janerilvaxo's secure environment.

We also don't use your financial data to target advertisements or make product recommendations beyond the budgeting insights that are core to our service.

Legal Requirements

In rare circumstances, we may be required to disclose user information to comply with valid legal processes, such as court orders or regulatory investigations. If this occurs, we'll notify affected users unless legally prohibited from doing so.

We maintain a transparency report that details any government data requests we receive, though we've had very few such requests since our launch.

Cookies and Tracking

Essential Cookies Only

janerilvaxo uses minimal cookies, and only those necessary for the service to function properly. These include authentication cookies that keep you logged in, session cookies that maintain your preferences during use, and security cookies that help protect against unauthorized access.

We don't use tracking cookies, advertising cookies, or social media pixels. You won't find any third-party analytics tools or marketing trackers on our platform.

Analytics and Performance Monitoring

We collect basic usage statistics to monitor service performance and identify technical issues. This includes page load times, error rates, and feature usage patterns, but doesn't include personal identification or financial data.

All analytics data is anonymized and aggregated before analysis, making it impossible to trace back to individual users or accounts.

Changes to This Policy

Policy Updates

We review and update this privacy policy periodically to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify all users via email and display a prominent notice in the janerilvaxo application.

Minor clarifications or administrative updates may be made without individual notification, but all changes will be reflected in the "last updated" date at the top of this policy.

Staying Informed

We recommend reviewing this privacy policy periodically, especially if you have questions about how your data is handled. You can always find the current version at janerilvaxo.com/privacy-policy.

If you disagree with changes to our privacy practices, you can close your account at any time through your account settings, which will trigger deletion of all your personal data within 30 days.

Privacy Questions?

If you have questions about this privacy policy or how we handle your information, our privacy team is here to help.

Email: privacy@janerilvaxo.com
Address: Privacy Officer, janerilvaxo
124 William St, Bathurst NSW 2795, Australia
Phone: +61 2 6884 4846

We typically respond to privacy inquiries within two business days and aim to resolve any concerns within 30 days of initial contact.