Refund Policy
At janerilvaxo, we understand that financial decisions require careful consideration. This comprehensive refund policy outlines your rights and our commitment to fair treatment when you need to request a refund for our smart budgeting services.
General Refund Eligibility
We offer refunds under specific circumstances to ensure you feel confident about your investment in our budgeting services. Your satisfaction matters to us, and we want to make sure our platform truly serves your financial goals.
Qualifying Situations
- Service disruption lasting more than 72 consecutive hours
- Significant feature malfunction affecting core budgeting functionality
- Accidental duplicate payments or billing errors
- Cancellation within the first 14 days of initial subscription
- Failure to deliver promised service features as advertised
Non-Qualifying Situations
While we strive to be flexible, certain situations don't qualify for refunds. This includes change of mind after the 14-day trial period, failure to use the service, or requests made more than 90 days after the billing period.
Step-by-Step Refund Process
Submit Request
Contact our support team through email or phone with your account details and reason for the refund request. Include any relevant screenshots or documentation.
Review Period
Our team reviews your request within 2-3 business days. We may contact you for additional information or clarification about your specific situation.
Decision & Processing
Once approved, refunds are processed within 5-7 business days to your original payment method. You'll receive confirmation via email when complete.
Payment Method Considerations
Different payment methods have varying processing times and procedures. Understanding these helps set proper expectations for when you'll see the refund reflected in your account.
Credit Card Refunds
Most credit card refunds appear within 3-5 business days, though some banks may take up to 10 business days to process the credit to your statement.
Bank Transfer Refunds
Direct bank transfers typically take 5-7 business days. International transfers may require additional processing time due to banking regulations.
Required Information for Requests
- Full name and account email address
- Transaction ID or receipt number
- Date of original purchase
- Detailed explanation of the issue
- Supporting documentation when applicable
Important Processing Notes
Refunds are processed to the original payment method used for the purchase. We cannot redirect refunds to different payment methods or accounts for security reasons.
Partial refunds may apply for annual subscriptions used for more than 30 days, calculated on a pro-rated basis minus any applicable processing fees.
Third-party payment processors may charge additional fees that are non-refundable, even when the primary service fee is refunded.
Special Circumstances
We recognize that unusual situations sometimes arise that fall outside standard policy guidelines. Each case is evaluated individually with consideration for fairness and customer satisfaction.
Technical Issues
If you experience persistent technical problems that prevent you from using our budgeting tools effectively, we work with you to resolve issues first. When technical solutions aren't possible, refunds may be considered.
Service Changes
Major changes to service features or pricing structure may qualify existing subscribers for pro-rated refunds if the changes significantly impact their user experience or value proposition.
Hardship Situations
We understand that financial circumstances can change unexpectedly. While not guaranteed, we may consider refund requests related to documented financial hardship on a case-by-case basis.
Questions About Refunds?
Our customer service team is ready to help you understand our refund policy and assist with any questions about your specific situation.
Email Support
info@janerilvaxo.com
Response within 24 hours
Phone Support
+61 2 6884 4846
Monday-Friday 9AM-5PM AEST
Postal Address
124 William St
Bathurst NSW 2795, Australia